Kivio

The purpose of this user survey was to get insights into Kivio's major user base, their tasks and needs. Learning more about the usage of diagramming tools, the context of diagram creation and application, as well as the required preciseness were important questions in this scope.

Based on this information, the survey should allow us to illustrate typical usage patterns, and to learn about feature relevance and priorities. It should help us to determine if the features planned in the scope of Kivio's redesign are important to users.

Also, the survey aimed at determining the users' opinions about Kivio and evaluate the differences to other diagramming applications. Reasons for prominence and gaps should be identified and considered in the future work on Kivio. Finally, the survey should give us widespread information about users of diagramming applications which may be used for persona creation. This includes where they live, their age and gender, education and how experienced they are with computers and with creating diagrams.

Based on the survey, the major use cases for Kivio were validated, and Personas for the four major user groups were created by means of a cluster analysis.